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WCS is a Trusted Partner with our dealers for over 28 years.

Warranty Consulting Services (WCS) has been a leader in warranty management since 1997, bringing decades of combined expertise to heavy equipment dealers. Rooted in strong family values, we modernize warranty processes with innovative solutions empowering our dealers with technology-driven efficiency.

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Experience Matters

At WCS, we understand dealerships because we’ve been there. With decades of experience, we help dealerships exceed Manufacturer Dealer Standards, ensuring compliance, efficiency, and profitability.

Beyond processing claims, we provide training and support to help service departments optimize warranty administration, increase recovery, and streamline operations.

Whether you're looking to improve processes, enhance efficiency, or maximize recoveries, WCS offers the guidance and solutions for long-term success.

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Warranty Administration

Expert handling of all warranty claims processing, documentation, and follow-up to maximize reimbursements.

Manufacturer-compliant submissions
Detailed tracking and reporting

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Machine Registrations

Timely and accurate registration of equipment and components to ensure full warranty coverage.

Multi-component registration
Documentation maintenance

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Warranty Training

Equip your team with the knowledge and skills to maximize warranty claims and operational efficiency.

Customized training programs
Expert-led workshops

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Why Choose WCS

Compliance Experts

Stay compliant with all manufacturer requirements and never miss a deadline.

We maintain a 100% compliance rate across all manufacturer systems.

Increased Revenue

Our clients see an increase in warranty reimbursements.

We’ve recovered millions in warranty claims for our clients.

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Dedicated Support

Our experienced team provides personalized service and ongoing support.

Every client is assigned key dedicated warranty specialists.

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Our Value
of Services

At WCS, our commitment extends beyond just providing services. We’re passionate about ensuring our dealers thrive in their businesses. With our proprietary software and innovative processes, we don’t just offer tools — we offer empowerment. Coupled with continuous training, we equip your team with everything they need to achieve success.

Who WE ARE

REACH US

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Invaluable, expert warranty support!

Hills Machinery developed a partnership with Warranty Consulting Services (8) eight years ago. This partnership has proven to be an extremely valuable resource. The professional and expert support WCS provides is second to none in our industry. We took a hard look at how much time, effort, and energy our people were spending throughout the warranty process.

Jim Hills, President

Hills Machinery

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Family Values, Strong Partnership, Proven Results!

As the oldest family-run CNH dealer in North America, we place a heavy emphasis on family-for us, our employees, and our vendors. That's what first led us to the Hall family and Warranty Consulting Services. The company's deep roots and strong work ethic combined with their proficiency in handling warranty claims have proven to be an invaluable addition to our company. Plus, their at-a-glance dashboards make tracking our claims and reimbursements easier than we could have imagined.

Wayne Fischer, Director of Parts & Service

Torgerson’s Equipment

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Transforming Our Warranty Process with Expertise!

Several years ago after being audited by one of our OEM MFG's we realized that our warranty process needed to be addressed. After learning of Warranty Consulting Services from a neighboring dealer we decided to engage them in their services. We started with a couple branches to see how the process worked and if there were any benefits to adding more locations. In a very short period of time we could see the benefits that this company provided. Barb and her team do an amazing job of guiding our people to maximize each work order submitted to our manufacturers.

Chris Felosky, President

Monroe Tractor

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Saving Time, and Building Trust!

We have been using Warranty Consultant's for a few years now and they have proven to not only save us time to concentrate on needs other than warranty issues, but they maximize your warranty return. We have formed many good relationships along the way with their employees who will contact our team if they see a potential issue with a write-up of any particular claim that could have a better return. We find ourselves asking them questions before we call the manufacturer because they are well versed in the guidelines set out by different manufacturers. I look forward to a long relationship with WCS knowing all aspects of warranty will be correct every time.

Rich Ross, Regional Service Manager

GT Mid Atlantic

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A Partnership Built on Dedication and Excellence!

Thank you for the valiant efforts made continuously by Barb, Nick & your team. From last-minute files at month-end to following up with new administrators, you never miss a beat. We truly appreciate your dedication to both Groff & our manufacturers, always holding yourselves to the highest standards. Four years and counting, your reporting has consistently shown that we are making money with our warranties—thanks to your efforts in collecting the fullest amount due on every submission. Looking forward to many more years of partnership!

Selina Moist, Director of Quality Assurance & Service Administration

Groff Tractor

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Expertise That Delivers Results!

“Barb Hall was instrumental in helping us recover warranty claims from several of our OEMs. Barb has extensive knowledge of the warranty process of these OEMs and pushed to get us the maximum allowable reimbursement. We are very appreciative of the service she provided us .“

Eric Burk, Controller

Holt CAT

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Simplifying Warranty, Maximizing Returns!

As a multi-brand dealer in both the agricultural and construction industries, we have to keep track of an immense amount of warranty information and guidelines. Then, we contacted WCS, and EVERYTHING got easier! Their long-standing relationships with many of our manufacturers help us stay current and in compliance. Plus, their knowledgeable administrators are experts at maximizing our claim reimbursements, boosting our bottom line.

John Beauregard, Owner/Operator

Beauregard Equipment, Inc.

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Free Warranty Assessment

Discover how much your dealership could be leaving on the table with our mini warranty developmental claims audit.

Comprehensive review of your current claims process

Identification of missed reimbursement opportunities

Customized recommendations for improvement

No obligation - completely free assessment

Request Your Free Assessment

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Let's Work Together

We are committed to providing dealerships with the tools and support they need to deliver exceptional products and services to their customers. Do you want to learn more about how we can help you manage your warranty process effectively?

Our History

In 1997, Barbara Hall founded Warranty Consulting Services (WCS) after gaining years of experience in the Service and Parts Divisions at Ford New Holland. Working directly with the OEM and alongside dealers, she saw the struggles dealerships faced navigating complex warranty processes. Spotting an opportunity to bridge the gap, she introduced the concept of the “Remote Warranty Administrator,” giving dealers access to expert warranty management without needing in-house staff.

What began as a one-person operation has grown into a trusted, family-owned business focused on helping dealerships recover every warranty dollar they’re entitled to. Over time, WCS built a team of industry professionals who share a passion for supporting multiple dealers and maximizing their success. We understand the frustration of denied claims and lost revenue, which is why we’ve made it our mission to simplify warranty processes and boost reimbursements.

As the industry evolved, so did we. WCS now offers Full-Service Department Support, providing dealership teams with the training and development needed to increase efficiency and stay compliant with manufacturer requirements. Our Service Department Developmental Audits identify gaps in warranty recovery to help dealers improve claim success rates and recover missed revenue. We’ve also expanded into Machine Registrations to ensure equipment is properly registered—avoiding lost coverage and future claim issues.

Driven by innovation, WCS has developed next-generation warranty tracking software that streamlines claims, enhances visibility, and gives dealers control over their processes like never before. By combining decades of experience with cutting-edge tools, we deliver unmatched service to both dealerships and OEMs.

At WCS, we’re more than just a warranty processing company—we’re a strategic partner helping dealers grow and strengthen their service departments. Our family-owned roots and strong values shape everything we do. As we continue to expand, our mission remains the same: to help dealers maximize profitability, improve service department performance, and set new standards for success in the heavy equipment industry.

Why Choose WCS

Our Results Speak for Themselves