In 1997, Barbara Hall founded Warranty Consulting Services (WCS) after gaining years of experience in the Service and Parts Divisions at Ford New Holland. Working directly with the OEM and alongside dealers, she saw the struggles dealerships faced navigating complex warranty processes. Spotting an opportunity to bridge the gap, she introduced the concept of the “Remote Warranty Administrator,” giving dealers access to expert warranty management without needing in-house staff.

What began as a one-person operation has grown into a trusted, family-owned business focused on helping dealerships recover every warranty dollar they’re entitled to. Over time, WCS built a team of industry professionals who share a passion for supporting multiple dealers and maximizing their success. We understand the frustration of denied claims and lost revenue, which is why we’ve made it our mission to simplify warranty processes and boost reimbursements.

As the industry evolved, so did we. WCS now offers Full-Service Department Support, providing dealership teams with the training and development needed to increase efficiency and stay compliant with manufacturer requirements. Our Service Department Developmental Audits identify gaps in warranty recovery to help dealers improve claim success rates and recover missed revenue. We’ve also expanded into Machine Registrations to ensure equipment is properly registered—avoiding lost coverage and future claim issues.

Driven by innovation, WCS has developed next-generation warranty tracking software that streamlines claims, enhances visibility, and gives dealers control over their processes like never before. By combining decades of experience with cutting-edge tools, we deliver unmatched service to both dealerships and OEMs.

At WCS, we’re more than just a warranty processing company—we’re a strategic partner helping dealers grow and strengthen their service departments. Our family-owned roots and strong values shape everything we do. As we continue to expand, our mission remains the same: to help dealers maximize profitability, improve service department performance, and set new standards for success in the heavy equipment industry.