Frequently Asked Questions
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How does outsourcing warranty administration with WCS improve our efficiency?
Outsourcing your warranty administration to WCS means your team can focus on what they do best—servicing equipment and keeping customers happy—while we handle the complex, time-consuming work of filing claims, auditing, and ensuring nothing gets missed. Our experienced processors know exactly what OEMs look for, so we catch details that might otherwise slip through the cracks. Instead of your service department spending valuable time chasing down reimbursements, we ensure you recover the costs you’ve already incurred—and in some cases, even come out ahead.
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Are there any set-up fees?
No.
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How fast can we get set up?
It will take up to 5 business days for everything to be set up and access to be distributed to the correct personnel once we receive the necessary documentation for access.
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Will you provide training once we’re set up for WCS’s administrative services?
Yes, WCS will provide training for the Service Department technicians and service writers.
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What happens in the event of an audit?
Since WCS is responsible for processing your warranty claims, we will happily send a representative from our company to assist upon request!
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How is WCS different from other Warranty Administration companies?
We don’t just process claims! Our goal is transparency in the work we complete. WCS is here to empower your team with the right tools to effectively and confidently provide customers with correct information on the machines’ warranty and also to help them craft a detailed warranty work order for the work that was completed.
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What core services does WCS offer?
At WCS, we provide five key services to support your dealership's service department:
  1. Warranty Administration – WCS’s flagship service - Our experienced team processes your claims with full audit compliance, ensuring maximum reimbursement. You’ll have complete transparency through our portal to track submissions.
  2. Customized Training & Retainer Services – We offer tailored training for all levels of your dealership, from ownership and management to service personnel and technicians, ensuring everyone understands their role in the warranty process. Need ongoing support? Our training retainer provides continued guidance and education to keep your team up to date and performing at their best.
  3. Machine Registration Services – We handle unit registrations to ensure all required products are submitted accurately and on time, preventing warranty issues due to missed registrations.
  4. Developmental Auditing – More than just a compliance check, our auditing service takes a deep dive into your warranty processes to identify gaps, missed opportunities, and areas for improvement. We work with your team to strengthen workflows, enhance recovery, and ensure long-term success.
  5. Speaking Engagements – Our industry experts are available for conferences, workshops, and in-house events to educate and engage your team on best practices in warranty management, service efficiency, and dealership operations.