As the oldest family-run CNH dealer in North America, we place a heavy emphasis on family—for us, our employees, and our vendors. That’s what first led us to the Hall family and Warranty Consulting Services. The company’s deep roots and strong work ethic combined with their proficiency in handling warranty claims have proven to be an invaluable addition to our company. Plus, their at-a-glance dashboards make tracking our claims and reimbursements easier than we could have imagined.

As a multi-brand dealer in both the agricultural and construction industries, we have to keep track of an immense amount of warranty information and guidelines. Then, we contacted WCS, and EVERYTHING got easier! Their long-standing relationships with many of our manufacturers help us stay current and in compliance. Plus, their knowledgeable administrators are experts at maximizing our claim reimbursements, boosting our bottom line.

We have been using Warranty Consultant’s for a few years now and they have proven to not only save us time to concentrate on needs other than warranty issues, but they maximize your warranty return. We have formed many good relationships along the way with their employees who will contact our team if they see a potential issue with a write-up of any particular claim that could have a better return. We find ourselves asking them questions before we call the manufacturer because they are well versed in the guidelines set out by different manufacturers. I look forward to a long relationship with WCS knowing all aspects of warranty will be correct every time.

"We have used Barbara's Warranty Consulting Services for over 2 years. It's definitely a 5-star service. The understanding and knowledge of warranty programs make the service well worth using. She makes sure we get the most we can per claim."

“Barb Hall was instrumental in helping us recover warranty claims from several of our OEMs. Barb has extensive knowledge of the warranty process of these OEMs and pushed to get us the maximum allowable reimbursement. We are very appreciative of the service she provided us.“

My first meeting with Barb Hall gave me comfort and confidence that WCS and Kingline Equipment could work together as a team. Since 2019 WCS has consistently given our company service above and beyond. Our organization places a high value on our professional association with the WCS team. I truly believe that our successful partnership is a testament their dealer centric mission. It’s truly a pleasure working with WCS.

Job Well Done! "Thank you for the valiant efforts made continuously by Barb, Nick & your team. From last-minute files at month end to following up with new administrators to help dot I’s & cross T’s you never miss a beat. We are appreciative of the dedication you show to both Groff & our manufacturers that you hold yourself to the highest standards always. 4 years and counting, you have continued to show through reporting via your portal, that we are making money with our warranties and that is partly due to you all working to collect the fullest amount due via every submission you make. Looking forward to a partnership that continues for years to come!"

Several years ago after being audited by one of our OEM MFG’s we realized that our warranty process needed to be addressed. After learning of Warranty Consulting Services from a neighboring dealer we decided to engage them in their services. We started with a couple branches to see how the process worked and if there were any benefits to adding more locations. In a very short period of time we could see the benefits that this company provided. Barb and her team do an amazing job of guiding our people to maximize each work order submitted to our manufacturers. They work with just about every mfg and the attention to detail and constant updates is better than any company we work with. The portal they provide gives us one place to see all our work orders, where we stand with the payment of them and any outstanding details that they may need to complete the warranty process. If warranty is an area your company struggles with we highly suggest WCS to handle those needs.

Hills Machinery developed a partnership with Warranty Consulting Services (5) five years ago. This partnership has proven to be an extremely valuable resource. The professional and expert support WCS provides is second to none in our industry. We took a hard look at how much time, effort, and energy our people were spending throughout the warranty process. We concluded that WCS could do it for us more efficiently and effectively with a lot less mistakes. WCS has significantly improved our warranty recovery rate. Our partnership has provided our people with the opportunity to spend more time managing customer relationships. It also gave them more time to focus on core competencies and responsibilities. There’s no doubt, partnering with WCS will drive additional profit to your bottom line.